Question 1

Is Hotelumo HIPAA compliant?

Accepted Answer

Yes. Hotelumo supports HIPAA-aligned workflows: encrypted patient data at rest and in transit, role-based access control, audit logs, and a BAA available for US-based clinics. Minimize PHI in SMS/WhatsApp reminders as a best practice.

Question 2

How much does Hotelumo cost?

Accepted Answer

Hotelumo has a free forever tier for small clinics and paid plans that scale with the number of providers and patients. See the pricing page for current plan details.

Question 3

Can I import patients from another practice-management system?

Accepted Answer

Yes. Hotelumo imports guests, reservations and folio history from CSV exports and most major hotel PMS platforms. Contact support for guided migration.

Question 4

Does Hotelumo support multiple clinic locations?

Accepted Answer

Yes. You can manage multiple locations from a single account, with per-clinic schedules, providers, rooms and reporting. Staff permissions can be scoped to one or more clinics.

Question 5

Which devices can I use Hotelumo on?

Accepted Answer

Hotelumo runs in any modern web browser and as a native app on Windows, macOS, Linux, iOS and Android — all sharing the same account in real time.

Question 6

What languages does Hotelumo support?

Accepted Answer

The Hotelumo interface and patient communication templates are available in 90+ languages, automatically selected per patient.

Question 7

Can Hotelumo send automated appointment reminders?

Accepted Answer

Yes. Hotelumo sends automated SMS, WhatsApp and email reminders on a customizable schedule, with two-way confirmations that write replies straight back into the calendar.

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